Privacy Policy

Last Updated: April 20, 2025

Introduction

UpperVisa ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. This policy may change from time to time, and we will notify you of material changes as required by applicable law.

Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes identifiable information such as your name, postal address, email address, telephone number, date of birth, nationality, passport details, and other identification information necessary for immigration and visa services.
• Immigration History: Information about your previous visa applications, travel history, immigration status, and related documentation.
• Financial Information: Payment details, including credit card information or bank account details when you pay for our services.
• Employment and Education Information: Details about your employment history, educational background, and qualifications that may be relevant to your immigration or visa application.
• Communication Records: Records of your interactions with us, including emails, phone calls, and in-person consultations.
• Technical Data: Information about your browsing actions and patterns, including IP address, browser type and version, time zone setting, operating system, and platform.

How We Collect Your Information

We collect information directly from you when you:

• Complete forms on our website
• Register for an account
• Subscribe to our newsletter
• Request a consultation
• Submit an application
• Communicate with us via email, phone, or in person
• Provide feedback or respond to surveys

We may also collect information automatically as you navigate through our website using cookies and similar technologies. Additionally, we may receive information about you from third parties, such as business partners, immigration authorities, or other governmental entities when permitted by law.

How We Use Your Information

We use the information we collect about you for various purposes, including:

• Providing immigration and visa consultation services
• Processing and managing your applications
• Communicating with you about your case
• Sending you important updates about immigration policies and regulations
• Processing payments and maintaining financial records
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and unauthorized transactions
• Sending promotional communications (with your consent)

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate interests, provided that your fundamental rights and freedoms do not override those interests.
• Compliance with Legal Obligations: Processing necessary for compliance with a legal obligation to which we are subject.
• Consent: Where you have given consent to the processing of your personal data for specific purposes.

Disclosure of Your Information

We may disclose your personal information to:

• Immigration Authorities and Government Agencies: As necessary for processing your applications or as required by law.
• Service Providers: Third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Professional Advisors: Including lawyers, translators, and other professionals whose services are required for your case.
• Business Partners: In connection with specific services or offerings that we provide in partnership with third parties.
• Legal Compliance: To comply with any court order, law, or legal process, including responding to government or regulatory requests.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure storage systems
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. In determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

For immigration and visa services, we typically retain client files for a minimum of 7 years after the conclusion of your case, as this information may be relevant for future applications or legal matters.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information that we hold.
• Correction: You may request that we correct any incomplete or inaccurate information.
• Erasure: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request the transfer of your personal information to another party in certain circumstances.
• Objection: You may object to the processing of your personal information in certain circumstances.
• Withdraw Consent: Where we rely on consent as the legal basis for processing, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files that are placed on your device when you visit a website. They allow us to recognize your device and remember certain information about your visit.

We use cookies for various purposes, including:

• Keeping you signed in to your account
• Understanding how you use our website
• Remembering your preferences
• Measuring the effectiveness of our marketing campaigns
• Improving our website and services

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

International Data Transfers

As an immigration and visa services provider, we may transfer your personal information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection.

These safeguards may include:

• Using specific contracts approved for use in international data transfers
• Ensuring that recipients are bound by data protection codes of conduct
• Transferring to countries that have been deemed to provide an adequate level of protection

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

UpperVisa
1330 Avenue of the Americas, Suite 23A
New York, NY 10019
Email: privacy@uppervisa.com
Phone: +1 (929) 280-5047

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.